All businesses know the importance of creating a positive relationship with their customers. This is especially significant for consumer brands as the ethical conduct of business has a direct reputational impact on how a brand is perceived in the market. Ethical considerations affect all business activities, from advertising and marketing, to the terms upon which goods and digital content are sold and payments are accepted, through to dealing with post-sale issues such as faulty goods.
An increasing important aspect of this is protecting against the growing threat of cyber-crime. This can affect businesses directly, as the victims of crime, and indirectly, as they have to manage the way in which they interact with their customers in order to minimise the risk of crime occurring.
We are delighted to host 'Consumer Finance, Payments and Security', an event arranged by UCL's Centre for Ethics & Law on Tuesday 25 April 2017, on this subject. Speakers from academia, consumer organisations and the professions will address how this risk is being addressed by businesses, financial institutions and regulatory and explore the ethical considerations around the allocation of risk and responsibility in this area.
Chaired by Iris Chiu, Professor of Corporate Law and Financial Regulation at University College London, speakers and topics will include:
- Banking fraud – practical problems and legal remedies (Ned Beale, Partner, Trowers & Hamlins LLP)
- Consumer safeguards in the market for push payments – the first Payment Systems Regulator super-complaint (Emily Cox, Lead Lawyer, Which?)
- Consumer protection and payment services: the risks and opportunities posed by both the New Payments Architecture and Payment Services Directive (Alan Brener, UCL Centre for Ethics & Law, Queen Mary University of London)
- Cyber Security – the growing threat and practical steps organisations are taking to manage the risk (Ian Benson, Financial Services, PwC)
Date: Tuesday 25 April 2017
Time: 6:00 - 7:30pm
Venue: Our London office
TO RSVP please click on the reservations tab at the top of the page.