In this session we looked at the "golden thread" of tenant voice and engagement and how providers have weaved that into and permeated it throughout their organisations.
We also explored what frameworks, structures, actions and interventions people are using to ensure that there is meaningful and effective engagement which is demonstrably impacting on how the organisation operates and makes its decisions and how organisations are evidencing that.
We were delighted to be joined by the following guest speakers:
- Emma Palmer, Chief Executive – Eastlight Community Homes
- Denise Fowler, Chief Executive – Phoenix Community Housing
- Emma O’Shea, Chief Operating Officer – Aster Group
- Jenny Osbourne, Chief Executive – TPAS
The combination of speakers offered a useful mix of organisations that has been through the pilot consumer regulation inspections and organisations who have, for many years been known for their approach to engagement.
You can watch the full recording of this webinar below and download the slideshow here.
