This session was focused on the key provisions of the revised consumer standards and their impact on local authorities.
The panel discussed what the new consumer regulation regime will look like, ways in which local authorities should be getting ready, and shared insight into what some local authorities are already doing including thoughts from the Regulator on the new regime and pilot inspection programme.
We were pleased to welcome the following speakers:
- Kate Dodsworth, Director of Consumer Regulation. Kate led on the pilots and was able to provide some useful insight.
- Jenny Osbourne, Chief Executive of TPAS. Jenny was heavily involved in the consumer standards pilots being run by the Regulator of Social Housing.
You can watch the full recording of this webinar below and download the slideshow here.
